Refund policy

Buoy+Sea Floral Design DO NOT offer refunds. If you are unsatisfied with the lifespan or quality of your blooms, please contact us at hello@buoyandsea.com within 24 hours to discuss. We may ask for photos as proof so that we can pass these on to our suppliers. We will not replace any florals if contacted after 24 hours.

We are unable to offer a replacement if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.   If the wrong delivery address is given, we can re-deliver, but at an additional cost.

In the event a refund is provided a $10 administration fee will be charged.

If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire.

All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with Buoy+Sea.

Any enquiries regarding the above can be directed hello@buoyandsea.com